Performance and its measurement.

The CRM Process: Its Measurement and Impact on Performance

Understanding how to effectively manage relationships with customers has become a very important topic to both academicians and practitioners in recent years. Yet, the existing academic literature and the practical applications of CRM strategies do not provide a clear indication of specifically what constitutes CRM processes. In this study, we (a) conceptualize a construct of the CRM process an...

Orthogonal Frequency Division Multiplexing & Measurement of its Performance

OFDM is defined as a form of multi-carrier modulation where the carrier spacing is carefully selected so that each sub carrier is orthogonal to the other sub carriers. As the sub carriers are orthogonal, the spectrum of each carrier has a null at the center frequency of each of the other carriers in the system. Orthogonal Frequency Division Multiplexing (OFDM) is a promising technique to perfor...

Causal Inference in Strategic Performance Measurement Systems and Its Effect on Performance Evaluations: A Laboratory Experiment

This study aims to test the effect of explicit representation of causal relationships in strategy map component of balanced scorecards BSC on performance evaluations outcomes. To address this aim, a 2 × 2 factorial design laboratory experiment was conducted, where: (1) the inclusion of graphical information supporting causal relationships between objectives in strategy maps, and (2) performance...

Measurement and Analysis of Green Energy Economy Indicators in Iran (Measurement of Carbon Dioxide Emission and its Elasticity)

Achieving sustainable economic growth is one of the most important goals of countries' economic programs and policies in the current era. Along with economic growth, consumption of energy rises. Since fossil fuels provide a major share of the world's energy, increased fuel consumption is an inevitable feature of economic growth.  Continuation of this trend increases greenhouse gas emmissions, n...

Bioelectricity and Its Measurement